Julian Morrison

This is broken economics. To illustrate the mistake, imagine building a 12 foot high wall around a typical English countryside villiage, and requiring all inhabitants to "keep jobs inside". You would rapidly regress to the middle ages technologically, nearly all your wealth would be destroyed, you would spend your time doing inefficient manual labour, handmaking bodged copies of things that could previously have been purchased, properly made, for the equivalent of a few minutes working time.

Removing restrictions on trade always improves efficiency. Outsouring stuff foreigners can do cheaper leaves you with more money to spend on other stuff you previously couldn't afford, transfers local effort from scutwork to focus upon what the locals do well, and everyone's standard of living rises.

mkpdavies

I agree with Julian. What I will say though, is I don't like the deception in the way these companies do it. Asking the Indian staff to try and pretend to be British is pathetic, and should be illegal.

Some companies have already had problems with it too. The old adage, you pay peanuts you get monkies does ring true. Some of these Indian call centres are just not up to the job, and the fact they are cheap does not help the customer!

Overall though, I am happy that other regions in the world get work, as they will become customers themselves and the Brits have always had a flair for innovation and creativity.

Speaking the language of business (yes English), will always give us an advantage anyway!

Global Britian will always have enough jobs, restricting ourselves to just the EU, will be a recipe for disaster!

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cynic

The Customer is King will always take precedence over short term profit.
Once the customer refuses to buy goods or services from the Firms that operate 'outsourced call centres' it will hit their profit margin so badly that they will have to rethink this particular strategy.

Intbel

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